Aten BenQ Bosch Epson Panasonic Pioneer Harman Suvira Sony Bose

Frequently Asked Questions

General Questions

What is ExoVik Digital Pvt. Ltd.?

ExoVik Digital Pvt Ltd is a dynamic and innovative provider of Audio-Video, IT-Networking, Security & Surveillance, and customized services. We have been serving clients since 2017 across various sectors including Corporates, Government, PSUs, Education, Retail, and Home. We are also ISO 9001:2015 certified.

Where is ExoVik Digital Pvt. Ltd. located?

Our registered address is Office No. 203, 2nd Floor, Narayan Complex, 4B, opp. Aggarwal sweets, Madanpur Khadar, Sarita Vihar, New Delhi, India 110076.

How can I contact ExoVik Digital Pvt. Ltd.?

You can reach us by phone at +91 8287524486 or 011-40349160. You can also email us at support@exovikdigital.in or contactus@exovikdigital.in. Visit our Contact Us page for more details.

What kind of services does ExoVik provide?

ExoVik specializes in Audio-Video, IT-Networking, Security & Surveillance, and customized services. We aim to deliver cutting-edge technology and top-notch services to meet diverse client needs.

Ordering & Shipping

What are your shipping/delivery areas?

Currently, delivery is available in New Delhi, New Mumbai, Thane, Palghar, Pune, Gujarat, Delhi-NCR, Andhra Pradesh, and Telangana city limits only. Please check the Pin Code for Delivery Serviceable Area on our website.

Do you offer free shipping?

Yes, www.exovikdigital.in provides FREE Delivery for all products sold on our website to your beneficiary address within the serviceable areas. There are no hidden charges applicable.

Can I cancel my shipment?

We generally do not allow for cancellation of shipment once an order is confirmed and payment is completed. You can cancel a purchase before the product reaches the "In Transit" delivery status. For more details, refer to our Shipping Policy.

What if there's a delay in delivery?

Delays in delivery may occur due to stock unavailability or some technical issues; these will not be considered in the stipulated shipment date/days. We will endeavor to deliver your product in the stipulated delivery time.

Returns & Refunds

What is your return policy?

You may request a return within 7 days from the date of delivery. Items must be unused, in the same condition as received, and in original packaging. Perishable goods, gift cards, and downloadable software are not eligible for returns. For the full process, please see our Return Policy.

How do I initiate a return?

Contact our customer support team at support@exovikdigital.in or call 01140349160 with your order details and reason for return. We will guide you through the process and provide a Return Authorization Number (RAN).

When will I receive my refund?

If approved, your refund will be processed and credited to your original method of payment within 10 days after we receive and inspect your returned item.

Who pays for return shipping?

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to an error on our part.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately with clear photos of the product and packaging. We will assess the issue and provide instructions for a return or replacement.

Privacy & Data

What information do you collect when I visit the website?

When you visit www.exovikdigital.in, we monitor and gather information to understand your interests and provide a seamless shopping experience. We use Bing and Google Analytics to collect cookies to improve your experience. If you leave comments, we collect information from the comments form, your IP address, and browser user agent string to prevent spam. For more details, please refer to our Privacy Policy.

How do you use cookies?

We use different types of cookies: Strictly necessary (for website operation), Analytical/performance (to count visitors), Functionality (to recognize you on return), and Targeting (to record your visit and viewed pages). These help us distinguish you from other users and keep our website relevant and error-free.

What are my rights regarding my personal data?

If you have an account or have left comments, you can request an exported file of your personal data. You can also request that we erase any personal data we hold about you, excluding data we are obligated to retain for administrative, legal, or security purposes.

Terms of Service & Disclaimer

What are the general terms for using this website?

By accessing and using www.exovikdigital.in, you agree to our Terms and Conditions. This includes abiding by the age of majority in your region, not using products for illegal purposes, and not transmitting destructive code. We reserve the right to refuse service and modify terms without prior notice. For full details, please read our Terms and Conditions and Disclaimer.

Is the product information on the website always accurate?

While we strive to provide accurate product information, discrepancies between listed and delivered products may occur. We are not responsible for delivery delays. For product-related complaints, please contact ExoVik directly. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Can prices for products or services change?

Yes, prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.

Who governs the site and in case of disputes?

Indian law governs these terms. Any contract for goods from this site and disputes or claims related to such contracts will be governed by Indian law. The courts of New Delhi, India, will have exclusive jurisdiction.

Your Cart